A Service Improvement Implementation Plan (SIIP) is required for implementing service improvements where more resources, potential investment, discontinuity of services to Client is expected or needed. If used properly, it can be an important tool for managing the expectations of the Client, Capgemini Delivery Manager and other stakeholders.

CSI Register template may be modified to incorporate any specific requirements of the Client.

The Engagement Manager is responsible for producing the SIIP using the CSI Register in which service improvements are recorded. Most of the information related to the service improvements are produced in earlier activities and this plan will combine them all. The SIIP could be only internal Capgemini, but can also be shared with the Client, specially where there is collaborative development of the improvement idea with the Client, to co-create value. As changes occur in baseline of the contractual documents of the Service Engagement, these Service Changes must be reflected in the CSI Register.